Accessibility Statement for Barbican Storage

At Barbican Storage, we are committed to making our Barbican storage area as accessible and usable as reasonably possible for all visitors. We want every person to experience a service that is clear, practical, and respectful of individual access needs. Our aim is to support an inclusive environment for people who use assistive technologies, people with mobility needs, and anyone who benefits from straightforward navigation and understandable content.

This accessibility statement explains the steps we take to support access across our digital information and the services connected to our storage in Barbican. We review our experience regularly and continue to improve where possible. Our approach is informed by the Web Content Accessibility Guidelines WCAG 2.1 AA, which guide how we structure content, present information, and support different methods of interaction.

We want visitors to be able to find key details about the Barbican self storage area without unnecessary barriers. That includes using clear headings, consistent layouts, readable text, and link behaviour that is easy to understand. We also work to ensure that important pages and service information can be reached without relying on visual cues alone.

Our digital content is designed with screen-reader support in mind. We use semantic heading structures, descriptive labels where appropriate, and meaningful text so that assistive technologies can interpret the page effectively. Images and visual elements are reviewed so that they do not create confusion for users who depend on spoken or tactile output.

We also support keyboard navigation so that users can move through content without a mouse. Interactive elements are intended to receive focus in a logical order, and users should be able to access core functions using standard keyboard commands. We aim to avoid traps that prevent a person from moving forward, backward, or away from a control.

For visitors exploring the accessible Barbican storage area, clarity matters. We try to keep instructions, service descriptions, and page labels direct and concise. The content is written to be understandable for a wide audience, including people who prefer simple language or who may be using translation and accessibility tools.

Our accessibility approach

We take a practical, continuous-improvement approach. This means checking for issues that could affect users with visual, motor, cognitive, or hearing-related access needs. It also means considering colour contrast, text spacing, responsive layouts, and the ability to zoom content without loss of meaning. These measures help make the Barbican storage experience more inclusive across different devices and assistive tools.

Where possible, we aim for compatibility with common browsers and assistive technologies used by people accessing information about Barbican storage services. We recognise that accessibility is not a one-time task, so we continue to review content and design choices as the site and services evolve.

Known limitations

Although we work to meet WCAG 2.1 AA standards, some content may not yet fully meet every requirement. If a part of the experience is difficult to use, we want to know. Your report helps us identify issues and improve the accessibility of our service for everyone.

If you need an adjustment, alternative format, or support related to accessibility, please contact us using the standard contact route provided for Barbican Storage enquiries. Accessibility requests can include help with accessing information, requests for clearer formatting, or support with a specific page or service feature. We will review requests carefully and respond as soon as reasonably possible.

We ask that you tell us what you were trying to do, what happened, and which assistive tools you may have been using, if any. This helps us better understand the issue and find a useful solution. For visitors using the Barbican self storage area, we are committed to handling accessibility matters with care and respect.

Thank you for helping us improve. Our goal is to make the accessible storage in Barbican experience welcoming, clear, and manageable for as many people as possible. We will continue to review our practices and make changes where they support better access and usability.