Storage Barbican Service Terms and Conditions
These Terms and Conditions set out the basis on which Storage Barbican provides removal, transport and storage services to you. By making a booking, confirming a quotation, or allowing our team to commence work, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order for any services.
1. Definitions
In these Terms and Conditions, the following expressions have the following meanings:
Client means the person or organisation who requests or purchases services from Storage Barbican.
Company means Storage Barbican, the provider of the services.
Services means any removal, packing, loading, transport, unloading, storage, associated handling, and related services supplied by the Company to the Client.
Goods means the items, belongings, furniture, boxes and any other property handled, transported, or stored by the Company on behalf of the Client.
Contract means the agreement between the Client and the Company for the supply of services, incorporating these Terms and Conditions and any written quotation or confirmation issued by the Company.
2. Scope of Services
The Company provides removal, transport and storage services for domestic and commercial Clients. The precise scope of the services, including the locations, dates, estimated duration, and any special requirements, will be set out in the quotation or booking confirmation issued by the Company.
Any additional services requested by the Client on the day of service, or after the Contract is formed, may be subject to additional charges at the Companys standard rates. The Company is not obliged to provide additional services beyond those detailed in the agreed quotation but will use reasonable efforts to accommodate reasonable requests where possible.
3. Booking Process
3.1 Initial enquiry
The Client may request an estimate or quotation by providing details of the Goods, the collection and delivery addresses, access conditions, and preferred service dates. Estimates are provided for guidance only and are not binding until confirmed by the Company.
3.2 Quotations
Quotations are based on the information supplied by the Client. The Client must ensure that all information is accurate, including the volume or number of items, property access details such as floor levels, parking restrictions and any special handling requirements. If the information provided is inaccurate or incomplete, the Company may amend the quotation or apply additional charges.
Unless otherwise stated, quotations are valid for 30 days from the date of issue and are subject to availability of the Companys resources at the time the booking is confirmed.
3.3 Confirmation of booking
A booking is only confirmed when the Client has explicitly accepted the quotation and the Company has issued a confirmation, which may be verbal or written, and any required deposit has been received. The Contract is formed at the point of confirmation.
The Company reserves the right to refuse or cancel a booking at its sole discretion, for example where the service cannot safely be carried out or the Client fails to comply with these Terms and Conditions.
4. Client Responsibilities
The Client is responsible for:
Providing accurate and complete information at the quotation and booking stages.
Ensuring suitable access for vehicles at collection and delivery points, including arranging any parking permits where needed.
Ensuring that Goods are adequately packed and protected, unless packing services have been specifically agreed as part of the Contract.
Removing any items that are prohibited, hazardous, perishable, illegal or otherwise unsuitable for transport or storage, as defined in these Terms and Conditions.
Being present, or appointing an authorised representative, at collection and delivery to direct the placement of Goods and to sign any relevant documentation.
5. Prohibited and Restricted Items
The Company will not accept for removal or storage any items that may create risks to health, safety, property or the environment, or which are prohibited by law. These include, without limitation:
Explosives, flammable or combustible materials, including gas cylinders, petrol, diesel, paint thinners and similar substances.
Chemicals, toxic or corrosive substances, asbestos and other hazardous materials.
Perishable goods such as food, plants or items that require controlled temperatures, unless expressly agreed in writing.
Illegal goods, stolen property, drugs, weapons, ammunition or counterfeit items.
Livestock, animals or any living organisms.
If the Client submits prohibited items without the Companys knowledge, the Company may at its discretion remove, dispose of, or make safe such items at the Clients cost and without liability for any resulting loss or damage.
6. Payments and Charges
6.1 Pricing
Services are charged in accordance with the quotation accepted by the Client and confirmed by the Company. Prices may be based on factors such as volume, weight, travel time, number of operatives, access conditions and the duration of storage.
6.2 Deposits
The Company may require a deposit to secure a booking. The amount and due date for the deposit will be specified in the quotation or booking confirmation. Deposits may be applied to cancellation charges as set out in these Terms and Conditions.
6.3 Payment terms
Unless otherwise agreed in writing, all charges for removal and transport services are payable on or before the day of the move, and all storage charges are payable monthly in advance. The Company reserves the right to withhold services or refuse to deliver Goods if payment has not been made in full when due.
6.4 Late or non-payment
If the Client fails to pay any sum by the due date, the Company may charge interest on the overdue amount at a reasonable commercial rate until payment is received in full. The Company may also suspend services, deny access to stored Goods, or refuse release of Goods until all outstanding sums, including any fees or costs incurred in recovering payment, are settled.
7. Cancellations, Postponements and Amendments
7.1 Cancellation by the Client
If the Client wishes to cancel a booking, they must notify the Company as soon as possible. The following cancellation charges may apply, unless otherwise agreed in writing:
Cancellations more than 7 days before the agreed service date: no cancellation fee, and any deposit may be refunded or credited at the Companys discretion.
Cancellations between 3 and 7 days before the service date: the Company may retain part or all of the deposit or charge up to 50 percent of the quoted price.
Cancellations within 72 hours of the service date: the Company may charge up to 100 percent of the quoted price.
7.2 Postponements and date changes
The Company will use reasonable efforts to accommodate requests to change service dates, subject to availability. If the Client requests a change within 72 hours of the agreed date, the Company reserves the right to treat the change as a cancellation and apply the relevant cancellation charges, plus any additional costs arising from the new date.
7.3 Cancellation by the Company
The Company may cancel or suspend the Contract if the Client fails to comply with these Terms and Conditions, fails to make payment when due, or if the Company is unable to perform the services due to circumstances beyond its control, such as severe weather, road closures, accidents, safety concerns or legal restrictions. In such cases, the Company will endeavour to offer an alternative date or a fair refund for services not provided, but will not be liable for any indirect or consequential losses.
8. Access, Parking and Delays
The Client is responsible for ensuring safe and adequate access for the Companys vehicles and staff at all addresses involved. This includes arranging any required parking permissions and providing accurate information on access restrictions, such as narrow roads, height limits, stairs or lifts.
If the Company incurs additional time, costs or parking charges due to inadequate access, inaccurate information or delays caused by the Client or third parties, the Company may apply additional charges. This includes waiting time, extra labour, the use of smaller vehicles or additional journeys where necessary.
9. Packing, Handling and Storage of Goods
Unless packing services are specifically included in the Contract, the Client is responsible for packing and securing Goods in suitable containers, with appropriate protection for fragile items. The Company may refuse to transport or store items that are inadequately packed or which present a risk of damage to other Goods or to staff.
Where the Company provides packing services, it will take reasonable care in packing and handling Goods, using materials appropriate for the nature of the items. However, the Client remains responsible for declaring any particularly fragile, high value or unusual items that may require special packing arrangements.
Goods placed into storage will be stored in facilities selected by the Company. The Client is responsible for ensuring that Goods are clean, dry and free from infestation. The Company may, at its discretion, take reasonable steps to protect the integrity and security of stored Goods, but cannot guarantee that storage will be entirely free of dust, minor temperature variations or humidity.
10. Waste, Disposal and Environmental Regulations
The Company operates in accordance with applicable waste and environmental regulations. The Company is not a general waste disposal provider and will not remove or dispose of household refuse, rubble, builders waste or other materials classed as waste, unless expressly agreed as an additional chargeable service.
Where the Company agrees to remove unwanted items or dispose of certain Goods, it will do so in compliance with relevant regulations and may charge additional fees for this service. The Client confirms that they have the right to dispose of such items and will indemnify the Company against any claims arising from unauthorised disposal.
The Client must not ask the Company to dispose of hazardous, illegal or controlled waste. If such items are discovered, the Company may refuse to handle them and may inform the appropriate authorities if required by law.
11. Liability and Limitations
11.1 Duty of care
The Company will exercise reasonable skill and care in handling, transporting and storing the Clients Goods. However, the Companys liability is subject to the exclusions and limitations set out in this clause.
11.2 Excluded risks
The Company shall not be liable for any loss or damage arising from:
Inherent vice, defects or natural deterioration of the Goods.
Normal wear and tear, minor marks or scratches arising from normal handling.
Changes in atmospheric conditions, including damp, mould or condensation, unless directly caused by the Companys negligence.
Acts or omissions of the Client or third parties, including inadequate packing where packing services were not provided by the Company.
Events beyond the Companys reasonable control, including but not limited to fire, flood, storms, theft, vandalism, traffic incidents, public disturbances or industrial action.
11.3 Financial limits
Unless otherwise agreed in writing, the Companys total liability for loss of or damage to Goods, whether arising from negligence, breach of contract or otherwise, shall not exceed a reasonable sum per consignment, based on the estimated value declared by the Client. The Client is encouraged to arrange appropriate insurance to cover the full value of their Goods if this exceeds the Companys standard limits.
11.4 Indirect loss
The Company shall not be liable for any indirect or consequential loss, including loss of profit, loss of business, loss of use, loss of opportunity or any similar claims, whether arising in contract, tort or otherwise.
12. Claims and Complaints
If the Client believes that Goods have been lost or damaged, or that the services have not been performed with reasonable care and skill, the Client must notify the Company as soon as reasonably possible. Visible loss or damage should be noted at the time of delivery or collection where practicable.
Any formal complaint or claim should be submitted to the Company in writing, with reasonable supporting evidence, within a reasonable time after the Client became aware, or ought to have become aware, of the issue. The Company will investigate and respond to the Client within a reasonable timeframe. Failure to notify the Company promptly may prejudice the investigation and may affect the outcome of any claim.
13. Termination and Right of Lien
The Company may terminate the Contract or suspend services immediately if the Client materially breaches these Terms and Conditions, fails to make payment when due, or becomes insolvent. In such circumstances, all outstanding charges shall become immediately payable.
The Company has a legal right of lien over the Goods while they are in its possession. This means the Company may retain possession of the Goods until all sums due under the Contract or any other agreement between the Client and the Company are paid in full. If payment remains outstanding after reasonable notice, the Company may sell or otherwise dispose of some or all of the Goods to recover the sums owed, accounting to the Client for any surplus after deduction of costs.
14. Data Protection and Privacy
The Company will collect and process personal information about the Client to manage the Contract, provide services, handle payments and meet legal obligations. The Company will take reasonable steps to keep such information secure and will not share it with unrelated third parties except where necessary to perform the services, comply with legal requirements or with the Clients consent.
15. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.
The parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the Contract or the provision of the services.
16. General Provisions
If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, illegal or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable, and the remaining provisions shall continue in full force and effect.
No failure or delay by the Company in exercising any right or remedy provided under these Terms and Conditions or by law shall constitute a waiver of that or any other right or remedy.
The Contract is between the Company and the Client and is not intended to confer any rights on any third party. The Client may not assign or transfer their rights or obligations under the Contract without the prior written consent of the Company.
The Company reserves the right to amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to the Contract, unless the parties agree otherwise in writing.
